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The terrace had a Jacuzzi. The maid actually mopped the tile floor each day. Two flat screen TVs. Full height sliding doors that separated the bedroom from the living room. Each room had floor to ceiling sliding doors to the terrace too. The food was fabulous. I'm a vegan and the hardest part of a trip for me is getting food I can eat, especially without having ask questions when ordering. I have never been treated so well, eaten so well and all without concern about what was in the food. The restaurants are decorated at a high level and that the atmosphere of each is unique.

The service was great and the food was delicious and of high quality. They all had outside dinning too. We enjoyed the pool entertainment every day at noon and the drinks and snacks just kept on coming. We took a long walk on the beach each morning about 1 km each way. We only saw a few people and felt completely safe. Just off shore is a barrier reef that runs all the way to Honduras second only the Great Barrier Reed in Australia so the waves were not large. We did a snorkeling trip that was very enjoyable. Yes, the hotel was full when we were there, but it never felt crowded.

Its unfortunate that it was over booked, but even the airlines do that. I talked to one guest who was being rerouted to the other NOW hotel, Sapphire, which we almost booked ourselves. I think either one is a winner.

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The hotel staff was the friendliest I have ever experienced. I recommend this hotel whole heartedly and encourage anyone with a dietary restriction to put your trust in them. I did and had the vacation of my life! Dear Nodrog, Greetings from the Now Jade. We appreciate your feedback and comments. We are glad to hear that you enjoyed your stay and hopefully you will be joining us back soon. Please feel free to contact me if you need any further assistance. Regards, The Management. We got to the Now Jade Rivera on Sunday, February 13 and found out that the hotel was so overbooked that people had to go to other hotels which is totally outrageous since we specifically booked and paid for to come to the Now Jade Rivera.

The Now Rivera then took us to the Sapphire where people waited in line for up to an hour just to make reservations for the Asian resturant and had to line up for just about every restaurant in the resort. They were so short of personnel it was a joke and getting anybody to do anything was difficult. What personell they did have didn not provide much the service we expected but they were there when you finished eating so they could get an extra few dollars which is surprising at an expensive all inclusive.

We found out from others that Now Jade Rivera purposely overbooks and keeps right on selling rooms and taking the overbooked people to other hotels. Today the Now Jade Rivera said they could give us the rooms we paid for but only had three rooms to choose from. One of the rooms had a bed that bowed in the middle so bad that that maintenance sawed a board to stop it from sagging.

While maintenance was installing the board and members of our group were inside the room watching TV and waiting for the bed to be repaired the Now Jade sold the room to another person. Now Jade Rivera said we were asking too much so said just give us our money back so we could go elsewhere but they refused.

I don't know about theother hotels but I would stay as far away from the Now Jade Rivera and the Sapphire as I could get.

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Dear Terry, Greetings from the Now Jade. First of all we would like to apologize for the inconveniences you encountered. It is important to mention that this overbooking is not something that happens constantly all year long, we are right in the middle of high season and unfortunately we did have an overbooking for a couple of days. The guests that were sent to another property were also offered a complimentary certificate for a future stay. Flights Vacation Rentals Restaurants Things to do.

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All of your saved places can be found here in My Trips. Log in to get trip updates and message other travelers. Profile Join. Travel feed: Log in Join Recently viewed Bookings Inbox.

Please listen!! Do not book with Apple Now Jade Riviera Cancun.


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Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2. Show Prices.

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Like saving money? We search up to sites for the lowest prices. Do not book with Apple Vacations. Review of Now Jade Riviera Cancun. More Show less. Date of stay: February Trip type: Traveled with family. Mexico Recommend Magazine: All rights reserved. Your Exclusive Nonstop Vacation Flight Package includes nonstop round-trip flights, hotel accommodations, and transfers, all for one affordable price.

When choosing an all-inclusive resort, your meals, drinks, non-motorized watersports, and more are included in most destinations. Make Apple Vacations your first stop when pricing your all-inclusive vacation, luxury vacation, family vacation, honeymoon package, last-minute vacation, golf vacation, or group travel deal! Louis Below you will find the exclusive vacation flights available from your selected city. Our Apple Vacations package said it included private check-in; however, we did not receive private check-in or even a welcome. This was the first time we have ever arrived at a resort, when we were not welcomed with a beverage.

During our stay, we observed staff greet arriving guests with a glass of champagne; however, this did not happen when we arrived. When we got to the front desk, we had to fill out a form with our information. Then the front desk agent pretty much just handed us our papers and keys saying we would probably want to get to our room. He did not request a credit card, and he did not verbally provide any information. After I asked, he directed me to the lobby desk for dinner reservations, and he brought me a welcome glass of champagne.

Apple Vacations desk hours for Sian Ka'an posted on-site Apple Vacations perks and representative on-site We had difficulty connecting with an Apple Vacations representative on-site, and we received conflicting information about where to meet our representative.

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Two papers we received telling us where to meet Apple rep I talked with two representatives on the telephone before I met with Maria at Akumal. I tried to ask both of them about the perks we were supposed to have received, and neither representative wanted to talk about this over the telephone.

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Our Apple Vacations travel documents listed the following perks with our vacation: The representative had to call to find out about the "exclusive cocktail party. Friday is the day we arrived, so this information should have been in our welcome letter with the spa discount coupon. We were departing the following Friday in the morning, so we missed this party. As for the other perks, we were told "private check-in" is not offered, and everyone gets an "exclusive concierge" this meant the butler.

Letter received at check-in Departure from Sian Ka'an to Cancun airport and MiamiAir check-in We traveled to the airport in a comfortable air-conditioned bus similar to a coach bus, except it did not have a restroom. Be prepared, as the return trip takes longer than the arrival. We picked up guests at Coba, Akumal, and Tulum.

Our bus had guests flying with AirFrance and MiamiAir. The first stop was for AirFrance. After we got off the bus at Terminal 3, the MiamiAir check-in counter was at the far left end, on the other side of the Delta check-in counters. Delta check-in was visible from the door where we entered; however, we could not see the MiamiAir counter until we got close.

This time, my husband's boarding pass printed with TSA pre-check, and mine did not. I presume this happened because he was checked in first this time. It seems like the boarding passes printed this way because of the seat type we purchased; however, the information did not print on both documents.


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MiamiAir had a preferred check-in line in Cancun; however, it was not faster than the regular line. We had to go to the immigration counter for document stamps after we checked in, and then return to the check-in counter for our boarding passes because apparently our documents had not been stamped correctly when we arrived.

I observed other passengers who needed to do the same thing we did. We did not observe a TSA pre-check or priority security lane to the gates. In Cancun, you do not need to remove shoes when going through security, although you do need to remove small electronics, like iPads, from your bag. This is different than security in the USA.

It looked the same as it had when I visited in and When boarding for MiamiAir at the gate, it does not matter which class your seats are, because all passengers board a bus to ride out to the aircraft.


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